Helpdesk & Support Ticket System
A professional support ticket / helpdesk system for WordPress — customizable statuses, guest tokenized access, private notes, SLA, CSAT, custom fields, departments, canned replies and branded emails.
Built to the highest WordPress standard
Clean, audited code that installs in a click, stays out of your way, and keeps getting better — backed by the team that built it.
Everything you need, done properly
The capabilities that matter, built in from day one.
Guest access
customers view and reply to their tickets from a secure tokenized
- Private internal notes
- Canned/saved replies
- SLA targets & business hours
Private internal notes
that customers never see.
- Guest access
- Canned/saved replies
- SLA targets & business hours
Canned/saved replies
agents can insert with one click.
- Guest access
- Private internal notes
- SLA targets & business hours
Thoughtful details throughout
SLA targets & business hours
with overdue flags and breach notifications.
CSAT
satisfaction ratings on resolved tickets.
Departments
with auto-routing to a default agent.
One-click setup
Install, activate and configure in minutes — no code required.
Lifetime updates
New features and compatibility updates, included with your license.
Priority support
Real help from the team that built it, whenever you need it.
Simple, transparent pricing
Choose the license that fits — every plan includes updates and support.
- 1 site license
- All features included
- 1 year of updates & support
- 30-day money-back guarantee
- Up to 5 site licenses
- All features, on every site
- 1 year of updates & priority support
- 30-day money-back guarantee
- Unlimited site licenses
- All features, everywhere
- 1 year of updates & priority support
- 30-day money-back guarantee
Frequently asked questions
Can customers raise a ticket without an account?
Yes. A guest submits the form with their email address and receives a tokenized link to their ticket. The token is what authorises access, so no account is created and no password is needed.
Does it send email from the plugin?
It uses wp_mail(), so it sends through whatever your site already uses. On a default host that often means server mail, which is unreliable — route it through a real provider if ticket notifications matter.
Can agents keep notes the customer cannot see?
Yes. Private notes sit in the same thread as the replies but are only rendered for users with the agent capability.
What happens to a ticket when the SLA target is missed?
The ticket is marked as breached and stays visible in the dashboard's SLA view. The plugin does not close or reassign it — that is a decision for a person.
Can I add my own fields to the ticket form?
Yes, from the custom fields screen. Fields can be required, agent-only, or shown only for a particular department.
Ready to get started?
Get Helpdesk & Support Ticket System today and set it up in minutes — backed by a 30-day money-back guarantee.
Get it now